Saks Fifth Avenue in Frontenac, MO Open now

Reviews about Saks Fifth Avenue

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  July 15, 2020, by Cat Smay
  First time i purchased something in store was today at Chanel. Andrew (i believe was his name) helped me find exactly what i came in for and was absolutely wonderful.
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  August 09, 2019, by Brooke Roscoe
  The worst experience I have ever had with a department store. For a place that is considered a "luxury" store I have to say I had my first and absolutely my last experience I will ever have with this store. I came in on 4/19/17 and was told to come back the next day when they had a sale running which was if purchase $250 and get a $35 gift card back and for the two sets of ray ban sun glasses I was getting for my sisters birthday it made sense to wait. I live about 30 miles from Sax so I tried to place the order online and there was an error when I would put in the code for the gift card. I ended up calling and speaking with an employee and ordering them over the phone because she confirmed there was a error but she would be able to get me the $35 gc it would just come separately which I was okay with. I was told the items would be at my house by April 25th which is perfect because these gifts for my sister were for April 26th. Well I never got my package. I am currently on the phone and have been with the customer service number for now 59 mins and 36 secs. I was told: A.) My order was never processed and that I would have to replace it. B.) I was also told my gift cards were never charged C.) I will not be getting the gift card for $35 I asked to then speak to a manager and was questioned why lol. I explained that these were a gift and how I don't understand how I have a order number as well as my email confirmation showing my gift cards I used for this purchased have been used and balance of 0 but they are telling me the order was "Stuck" in the computer and never processed. I also want to talk to a manager about not getting my $35 gift card that I am entitled to. I waited on hold for 25 minutes and then they was told they dont have a manager but they can call me by the end of the day I said absolutely not I will hold. I then get a women who I have to explain it all over again to. Tells me that my gift cards I used to purchase the sunglasses were never charged so I then read them back to her to re process the order and then she tells me they are used and have a $0 balance!!!!! I then have to be put on hold AGAIN for them to figure out where my $300 dollars I was charged went. I will NEVER ever ever give this store/company my business ever again. I am so disappointed I am sitting here now at 1 hour and 14 minutes and they STILL can not figure out what to do with my order or how to resolve this issue. For the amount of money this company charges for items, they should invest in their customer service since the CUSTOMERS bring them business. My job gives us gift cards and I chose them to Saks but I will never ever make that mistake again.